I am an international customer, can I make an order?
Of course. We can arrange a custom order with you. For international customer, please email us at email@example.com, and we will be happy to assist you personaly.
Can I make changes to my order?
Reach out to firstname.lastname@example.org or contact our beloved customer service — we’ll see what we can do!
How do i know my order has been received?
Once you’ve completed your online order you will receive an order confirmation e-mail. Please check this carefully to ensure all your details are correct. If any details are incorrect please contact us immediately at email@example.com
If you don’t receive an order confirmation e-mail from us within 24 hours of placing your order check your Junk folder in case our emails are going there. We may also have the incorrect email address registered with your name. Please check your account details to ensure your e-mail address has been entered correctly.
If you still cannot see why you haven’t received one please e-mail firstname.lastname@example.org and we’ll look into it for you.
How will my order be shipped?
For domestic orders, items will be sent using standard JNE delivery services (Shipping Schedule 19.00 WIB, Monday to Sunday)
For international orders, items will be sent using standard EMS delivery services.
Please note that orders will be sent through the most suitable carrier according to the size, weight and destination.
Where does Abscaly Webstore ship to?
All over Indonesia. We also welcome International customer by arranging a custom order. We are able to ship to most countries around the globe as we vow to provide you with the best service. Please contact us at email@example.com for further information.
How do I track my order?
Once the order has been shipped, you will receive an email with a tracking number and information on the carrier within 24 hours of the purchase through email or mobile message. If you don’t receive the tracking number, please contact us at firstname.lastname@example.org for further information.
To check the status of the shipment, please visit JNE for Indonesia orders or EMS for International orders and enter the tracking number.
How long will it take for my order to arrive?
Please note that these are estimate delivery dates and are working days. Each place has each estimate delivery time that you can check to JNE.co.id. Delivery time is measured from when your order is dispatched and do not include any hold ups that may occur due to local custom procedures. Orders are dispatched one time (19.00 WIB) from Monday to Sunday.